What should I do if I already have HomeCare? You might have to pay a cancellation charge if we’ve already done work under your HomeCare agreement. If you’ve gone for the repair and ongoing cover option and you want to cancel your cover, you'll have a cooling off period of 14 days from the day the cover starts or, if later, the day you receive your policy documents. If you’ve asked us to start the work before the 14-day cooling-off period finishes, we’ll charge you for the work we’ve already done and any parts we’ve installed for you. If we haven’t started work on your Plumbing or Drains, you have a 14-day cooling-off period beginning the day we deliver any parts OR the day you accept our quote (assuming the job needs labour, but no extra parts). If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. We may record calls to help improve our service to you. What if I still have questions about repairs? We’ll then cover future repairs to your plumbing and drains for 12 months. If there are any unrelated faults, for example if you’ve called us about a leaking pipe but ask us to fix a blocked drain, we'll provide a separate quote for each repair. If it’s related to the original problem, we’ll repair it as part of our fixed price. Your quote is only for the work we've already agreed with you. What happens if you find more than one problem? If you decide not to go ahead with the work, you won’t be charged. Our engineer will tell you straightaway and talk you through your options. Insurance Product Information Document - Plumbing and Drains Cover (PDF 1,715 KB)įrequently asked questions What happens if you can’t fix my problem?.HomeCare range Terms & Conditions (PDF 1,378 KB).Terms and conditions for your repair (PDF 51 KB).

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